Frequently Asked Questions (FAQS)
Starting therapy often comes with questions about the process, what sessions are like, and how to get started. Below are answers to some of the most common questions people ask when considering therapy at Ten Psychology.
About Ten Psychology
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Ten Psychology is a boutique psychology clinic in Calgary serving adults and teens. The clinic provides structured psychological services focused on clarity, capacity, and real-life functioning.
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Ten Psychology operates with a focused scope and intentional structure. Services are designed around systems under load rather than symptom lists or generalized care.
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Ten Psychology was founded by Shannon Kelly to provide professional psychological services for children, adults, teens, and children within a contained, purpose-built practice. Shannon is a Registered Psychologist and supervises Provisional Psychologists.
Who We Work With
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Ten Psychology works with teens, adults, and couples
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Yes. Families seeking additional child psychology information are welcome to visit Ten Child Psychology, for additional information our sister clinic.
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Ten Psychology provides parent counselling or parent-led services. Parents may also attend sessions appropriate and related to their child’s care. Pleases visit Ten Child Psychology, for additional information.
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Yes. Teens are treated as primary clients. Parent involvement is limited and structured when appropriate.
Services & Areas of Focus
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Ten Psychology provides:
Individual therapy for adults and teens
Couples therapy for adult partners
Family therapy for adults and teens
Psychological assessments
Online psychological services across Alberta
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Areas of focus include:
ADHD & executive functioning
Anxiety
Autism Spectrum Disorder
Depression
Burnout and workplace challenges
Obsessive-compulsive patterns
Grief and loss
Relationship dynamics
Life transitions
And many more. Check out our therapy hub for every service we provide.
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Yes. Formal diagnoses are provided through Psychological Assessments when clinically appropriate. Please call for additional information.
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No. Assessments are recommended only when diagnostic clarity or formal documentation is required.
Individual Therapy
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Individual therapy focuses on how cognitive, emotional, and environmental demands interact over time. The work is structured around capacity, patterns, and real-world functioning.
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Length varies depending on goals, complexity, and context. Some clients attend short-term, while others engage in longer-term work.
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Yes. Individual therapy is available for adults and teens.
Couples Therapy
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Couples therapy is for adult partners experiencing relational strain, recurring conflict, or difficulty navigating shared demands.
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In most cases, yes. Individual sessions may occur when clinically relevant.
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No. Couples may attend therapy during transitions, decision points, or periods of sustained stress.
Psychological Assessments
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Ten Psychology offers psychological assessments for adults and teens, including ADHD and other diagnostic evaluations.
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Assessments may be used for diagnostic clarity, workplace or academic accommodations, treatment planning, or documentation.
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Assessment timelines vary depending on scope. Details are discussed prior to booking.
Online Therapy
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Yes. Ten Psychology offers secure online therapy across Alberta.
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Online therapy is available for many services, including individual therapy and couples therapy. Some assessments may require in-person components.
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Yes, when clinically appropriate and scheduling allows.
Booking & Appointments
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Appointments can be booked online or by contacting the clinic directly. info@tenpsychology
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Ten Psychology does not operate with extended waitlists. Availability varies by clinician.
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You will receive intake information and next steps prior to your first appointment. Please email us if you have any questions. We also send out an email 24 hours prior to your appointment with directions.
Location & Access
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Ten Psychology is located in Bridgeland, Calgary, just off Deerfoot Trail. The clinic is easily accessible from Inglewood, Riverbend, Crescent Heights, Tuxedo Park, Hillhurst, Douglasdale, Cranston, Auburn Bay, Mahogany, and Seton.
172 9 St NE, Calgary AB T2E 4H2
📞 403-727-7473 -
Yes. Online services are available across Alberta.
Fees & Payment
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Ten Psychology does not bill insurance directly. Receipts are provided for clients to submit to extended health plans.
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Coverage depends on your individual benefits plan. Most plans cover services provided by registered psychologists.
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Accepted payment methods are outlined during booking.
Privacy & Confidentiality
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Yes. All services follow professional and legal confidentiality standards, with standard limits related to safety and legal obligations.
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Yes. Online services are delivered through secure video platforms that meet privacy standards.
Getting Started
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Ten Psychology is a fit for adults and teens seeking structured, professional psychological care. The clinic may not be suitable for those seeking child-focused or parent-directed services.
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You can book an initial appointment or contact the clinic for guidance on next steps.
